Q: Do you guarantee your products?
A: All of our products are guaranteed to be free of manufacturing defects, or may be returned immediately for replacement.
Q: What about shipping? Will my orders take a long time to ship, and cost a lot in shipping fees?
A: All of our items ship from one location, not from different locations, and ship within 24-48 hours of receiving your order.
Q: What is your return policy?
A: If the product is returned unopened, the buyer pays the freight to return the product and a 20% restocking fee. If the product is opened, the buyer pays the freight charge to return the product and a 30% restocking fee/repackaging fee.
Q: How will product(s) be shipped?
A: Your product(s) will be shipped via UPS ground, unless otherwise specified.
Q: What are your shipping rates?
A: For ground orders, UPS rates are usually between $10 and $15.
Q: Do I have to pay sales tax on my purchase(s).
A: No, unless you’re purchasing within Georgia.
Q: Is my credit card information safe and secure when ordering at thegiftideaonline.com?
A: Yes, we have a completely secure merchant account system that automatically checks your credit card and deposits the money into our bank account without anyone ever seeing your credit card number.
Q: What is your privacy policy?
A: (Click here) for our privacy policy.
Q: How can I contact customer service?
A: Please contact us with your questions, comments, or concerns, and they will be handled within 2 business days.
